Why Cloud Support Shouldn’t Be Overlooked

When something goes wrong—whether it be human error, software or hardware failure, or even criminal activity—this hinders productivity. All of the people affected by this issue then rely on the assistance of someone who holds the expertise to offer a solution. Of course, this situation varies greatly by how widespread the catastrophe is, but regardless, the most valuable asset immediately becomes the cloud support team who is equipped to fix the issue. In these instances, it doesn’t matter how educated, or skilled, your employees are at performing their job. The only way productivity is going to get back on track is through the doing of your designated IT professionals. It is here where overlooking cloud support can make all the difference. If you don’t have cloud support ready to repair the ship (that is cloud hosted infrastructure), then it will sink at sea.

Clearly, what makes cloud support key is the technical expertise and assistance on a variety of different facets. Furthermore, the economic nature of managed cloud services and employing cloud support entail other favourable outcomes. To break this down, we’ve highlighted a couple reasons why cloud support is critical to business operations:

 Scalability

Regardless of the scale of one’s operations this applies to small, medium, and large businesses. Choosing a dedicated cloud host is a popular option because it provides businesses, of any size, with exceptional security, support, and infrastructure quality which they otherwise may not have the resources or knowledge to establish themselves. This is a cost-effective method because the alternative is establishing one’s own on-premise IT team, which is extremely resource intensive. Furthermore, establishing one’s own IT team is not always the most logical option given the demand for cloud support may be non-existent at one time and overwhelming at others. Thus, employing third-party cloud support is ideal because the company will leverage their resources at your disposal, scaling up when needed, and down when things are running smoothly.

 Consulting

Of course, one can also leverage their cloud support by consulting specialists on what kind of resource usage is optimal. In this sense, determining how much computing power one is expected to consume in the future can better be understood, and as said previously, can be scaled on-demand to the ideal rates. In this sense, employing cloud specialists entails a plethora of beneficial advice. Turning to a company such as Cloud Metric is always helpful because the professionals can determine what is right for your business in everything cloud related.

 Optimization

Utilizing cloud support to ensure that cloud infrastructure is configured properly should be a top priority. It doesn’t matter how many resources your business dedicates towards powerful computing if it is not managed properly. A step in the right direction is employing a specialist who knows what the best industry practices are when it comes to cloud computing. Evaluating both hardware and software, along with employee usage protocols and standards can lead to lower cost, improved efficiency, and improved productivity.

 Security

With the cloud environment being so complex, and growing security concerns in North America, it is desirable to leverage cloud support to introduce more robust security. In fact, a recent study suggests 77 percent of IT managers expect a data breach at their companies within the next three years. Your customers won’t be thrilled when you introduce ‘copy and paste’ security policies and firewalls as the primary line of defense. Instead, work directly with a managed cloud services company like Cloud Metric in order to consolidate your services and receive the highest quality pro-active security and personalized support. Cloud Metric sets itself apart from other cloud options, in the sense that we communicate fluently with you about all facets of the cloud. Alternatives will redirect you to their security provider, then back to their management department, and so forth, in which you will wait on hold for countless hours. Rather than drowning in technical inquiry tickets and monotonous emailing, Cloud Metric will communicate with you in a personalized approach and will prioritize your needs to minimize any sort of down time. Thus, Cloud Metric effectively leverages its resources to provide your business with results.  Proactive solutions such as intrusion/threat detection, real time monitoring, encryption, security training, and so on are used to mitigate cyber attacks, theft, hardware failure, human error, and more.

 Disaster Recovery

Lastly, one of the most notable instances where the importance of cloud support is highlighted is during disaster recovery. The reality is that customer support is truly put to the test when a catastrophic event does occur. Once again, whether it be human error, natural disasters, hardware or software failures, deterioration, or criminal activity, one’s preventive measures for, and response to, a disaster will make all of the difference. One can leverage their cloud support to introduce a disaster recovery plan of action—which is an essential piece of the puzzle for every business to have. Features such as data backups, redundancy, automatic failover, and information management are all critical for these instances. It is important to speak with professionals in order to set up these kinds of practices.

 Conclusion

These are four of the main reasons why leveraging cloud support professionals for your business’ operations shouldn’t be overlooked. It isn’t advised that these facets of the cloud be tackled alone. A DIY approach could jeopardize not only your reputation, but your customers’ personal information and security. Lastly, when looking to employ managed cloud services it is important to look for these pillars of cloud support:

Transparency: a high degree of honesty to ensure they are trustworthy;

Competency: the education and training to confidently deal with any cloud related problem;

Accessibility: make their services readily available to you;

Timeliness: operate quickly and efficiently;

Consistency: establish a standard of high quality solutions;

Friendliness: be kind, communicative, and understanding.