Dependable IT Services You Can Trust
Focus On Your Business, Let Us Manage Your I.T.
At Cloud Metric we earn your trust through transparency, accountability, and dependability. IT is often made overly difficult and hard to understand. We’re here to help make IT simple and solve any complex issues that arise. As your technology partner, we help you understand and leverage all facets of your IT infrastructure by applying client strategy and budgets to a proven IT process based on standards and best practices. Our future is planning for better efficiencies and reducing costs – all while preparing for the next unexpected turn. With the right IT services and solutions, people are empowered to do what really matters — which means your business benefits the most.
Proactive & managed solutions
100% Canadian support
Tier 1 & 2 support
An extension of your team
24 / 7 / 365
Desktop & laptop management
Printers & faxes
Start a conversation today.
Speak to one of our cloud experts and request a free quote.
- Live workforce help desk 08:00 – 18:00 (Monday to Friday)
- Remote workforce help desk 24×7
- Automated performance, capacity & alerts 24×7
DESKTOP & MOBILE OPRATING SYSTEM SUPPORT
- Microsoft Windows, MacOS, Linux, Android, iOS
- Remote system management tools
- Managed updates & patching
APPLICATION & EMAIL SUPPORT
- Microsoft Office & Office 365
- Anti-virus agents
- 3rd Party Escalation & Knowledgebase
REMOTE ACCESS END USER SERVICES
- VPN client support
- Remote technical support
- Security & use policy management on company and BYOD
- Software licensing management
- Hardware lifecycle management: & warranty review of endpoint(s).
- Asset inventory & tagging
BACKUP & DATA RECOVERY
- Backup job monitoring & alerting
- Daily verification reviews
- Restoration of devices, files & servers
- Monthly review of environment & assets
- Quarterly IT strategy review on trending data including tickets to determine next milestones.